And RH England is only the beginning. The brand plans to further expand beyond the United States into international markets, so expect its signature blend of hospitality and retail to soon emerge elsewhere.Dubbed the Gallery at Historic Aynho Park, the manor was renovated in the early 19th century by famed architect Sir John Soane. Not so coincidentally, one of Aynho’s many experiential offerings is an exhibition dedicated to Soane’s life and work, created in partnership with the Sir John Soane’s Museum in London. Visitors can also visit Aynho’s tearoom, wine lounge, or take in the views of the region’s pastoral surroundings, which include herds of white deer. RH’s contemporary furnishings, meanwhile, are juxtaposed not only by the building’s historic architecture, but also by an on-site design library that brings together a wide range of vintage tomes. Among the more notable books in this considerable collection is a rare first-edition translation of Vitruvius. The brand has long gravitated toward historic venues—consider its takeover of the historic Natural History Museum in Boston or its former Bethlehem Steel Building store in San Francisco as just a pair of examples—and RH England is no different. This time around the company is really pulling out all the stops, firmly planting itself within a 17th-century, 73-acre estate in the Cotswolds.Helena Madden is ELLE DECOR’s associate market editor, and covers all things product and trend, from flatware and furnishings to kitchen and bath. She previously worked as a staff writer at Robb Report, where she covered luxury news with a focus on interior design.
Gary Friedman was the company’s chairman and co-chief executive officer from 2001 until his resignation in 2012 following an independent report from Weil, Gotshal & Manges into his inappropriate romantic relationship with a younger female employee. Following his dismissal, Friedman continued the relationship with the woman. He was reappointed as co-CEO and chairman in July 2013. The company also announced that concurrent with Friedman’s appointment, RH acquired the exclusive right to develop Hierarchy and that the new concept would be rebranded as RH Atelier, focusing on the development of luxury apparel, accessories, footwear, and jewelry.
Time magazine was critical of the company for its large catalog called the “Source Book” for its length (992 pages), specifically its waste of paper. The full 2014 catalogue weighed 17 lbs and had over 3000 pages. The company stated that by combining all of the different sourcebooks into one package it reduced their carbon footprint, while critics still stated that the volume of paper used for the publication’s mass delivery was wasteful.In 2012, the company was accused of copying the designs of other companies, specifically those used for the US military. On March 7, 2013, RH opened a gallery in Boston’s Back Bay in an 1864 brick and brownstone structure at 234 Berkeley Street. In May 2013, the company announced a multichannel RH contemporary art platform when it acquired the first edition of Rain Room by Random International with exclusive showing rights in North America. RH loaned Rain Room to the Museum of Modern Art in New York for the U.S. premier of EXPO 1: New York from mid-May through July 2013. In 2014, RH opened a 70,000 square foot store which Atlanta Magazine called RH’s “next-generation full-line design gallery”, which includes amenities like a 50-foot infinite pool.As of September 2010, company representatives declared a change in focus for the company. In an attempt to go further “up-market”, the company has focused itself on furniture gallery offerings at higher price points to distinguish itself from competitors like Pottery Barn. Locations have begun adding the term “Gallery” to their marques to indicate the change. The company designs, markets, and sells its collections through its retail stores, source books, and online. The San Francisco Chronicle has reported that, “One of the key strategies that set RH apart is its approach to inventory. While most retailers design things in-house, RH created a different model. “We have one full-time designer, Suzi Bolognese, working directly from London on our catalogs and displays” [its CEO] Friedman said. “We find artists we love and ‘curate’ [the client].”” The company has partnered with artisans and designers in the production of its lines. Jim Cramer of CNBC stated that source books were a tactic to move past the “four walls of the web” and to make it “exciting for people to shop again”. He also stated that RH is a market disruptor, often to the point that it “disrupts itself”. In a different piece, Cramer stated that the company was reinventing the concept of the brick and mortar store, including the use of very large flagship stores in unusual locations.RH (formerly Restoration Hardware) is an upscale American home-furnishings company headquartered in Corte Madera, California. The company sells its merchandise through its retail stores, catalog, and online. As of August 2018, the company operated a total of 70 galleries, 18 full-line design galleries, and 6 baby-and-child galleries. The company also has 36 outlet stores in the United States and Canada.
Stephen Gordon founded Restoration Hardware in Eureka, California, in 1979 while restoring a Victorian home and finding affordable, high-quality hardware and fixtures unavailable. The company expanded slowly in Northern California and Boston before raising outside capital from Cardinal Investments which allowed it to accelerate its expansion. The company had 47 stores when it went public in 1998, ending the year at over 65 stores. It then expanded to over 100 stores in 31 states, with $369.5 million in net sales by 2001.
In June of 2023, the company made the courageous leap into the European market, opening its first location outside of North America. The Gallery at Aynho Park in the Cotswold features 6 Hospitality concepts within its 73-acre property. The property features three restaurants; the Orangery, the Loggia, and the Conservatory; with three supplementary beverage outlets; the Wine Lounge, the Tea Lounge (featuring complimentary tea service), and the Juicery.Catterton took Restoration Holdings private on June 18, 2008. That year, the company also launched its baby-and-child line. In 2012, Restoration Hardware underwent an initial public offering, trading at $24 a share at its opening. The company was renamed RH, and trades on the New York Stock Exchange under the symbol RH. In 2007, about 65% of the company’s products were made outside the US, particularly from contract manufacturers in southern China. The company is the largest importer of Belgian Linen and Italian bedding in the United States.Carlos Alberini joined as co-CEO in 2010, but resigned in 2013 to accept a position as CEO of Lucky Brand Jeans, upon which Friedman became the chairman and CEO of the company.In 2001, Gary Friedman joined the company from Williams-Sonoma, Inc. as Chief Executive Officer after being passed over for the CEO position at Williams-Sonoma by Howard Lester. Restoration Hardware’s sales were waning and the company was seeking additional capital. In 2005, Gordon left the company in order to take over as CEO of Robert Redford’s Sundance Catalog Company. In 2007, Sears Holdings Corporation purchased 13.7% of the share of Restoration Hardware, prompting speculation that Sears might attempt a full takeover. After the United States housing bubble burst, the company was slated to close two stores in 2008, including the original store located in Old Town Eureka, and open one in Canada. In June 2008, the company completed the transaction without Sears Holding, but instead with Catterton Partners.
RH created a small spaces line in 2012, composed of furnishings scaled down for smaller living spaces. The 2014 Small Spaces source book depicts 18 different smaller-scale homes in the United States and Europe
. In 2013, RH also released the Objects of Curiosity source book, showing character pieces, artifacts, and unique décor. The tableware line was released in 2013.
In 2015, RH opened its first hospitality concept, the Three Arts Café in Chicago. Since then, 15 other hospitality outlets have been opened across the U.S. and Canada, and most recently, in England. RH operates 14 restaurants inside of select RH Gallery locations.
One or more furniture stores are present in Brooklyn. Furniture are needed for both residences and offices for various functions such as seating, sleeping, working and storing items. It can also be a form of decorative art. They can be made of various materials such as wood, leather, moulded plastic, vinyl and so on. The kind of styling used can also vary, such as period furniture, Art Deco, De Stijl, Bauhaus, Wiener Werkstätte, and Vienna Secession designs.
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Is Restoration Hardware still around?
RH (formerly Restoration Hardware) is an upscale American home-furnishings company headquartered in Corte Madera, California. The company sells its merchandise through its retail stores, catalog, and online.
You can find a plethora of Restoration Hardware chandelier options at the outlet. The clearance selection is a bit more limited in my experience, but the deals for Restoration Hardware pendant lights can be found.Similar to the Crate and Barrel Outlet pricing structure, Restoration Hardware Outlet is cheaper and offers some of their pieces at clearance pricing. This is truly where the magic happens at RH Outlet.
Yes! You can negotiate on select items at the outlets. Mileage may vary from location to location but click here to see my RH Outlet negotiating template.
Are you tired of searching for the best Restoration Hardware dupes? Well, the good news is that you don’t have to anymore! By shopping at their outlet, you can snag authentic Restoration Hardware items for up to 95% off the retail price. Some people have reported that their outlets consistently don’t have many of these tags, while others have found an abundance- so make sure you visit with this in mind. Years ago, RH Outlet had some pretty banging sales where you could expect a flat discount off of the retail price. Sadly, this sale model has been eliminated and replaced with the select Clearance Tag structure.
Like most outlets, all sales are final. it is important to give your items a very thorough inspection to ensure there is no unacceptable damage or parts missing.
If you’re in the market for top-of-the-line home decor and furnishings at a deep discount, there’s no better place to look than Restoration Hardware Outlet stores.
You might be wondering, “Is Restoration Hardware Outlet cheaper?” When you step inside the outlet, you’ll discover a range of items at discounted prices, usually around 30-40% off retail, but occasionally up to a staggering 95% off!
I am an independent blogger and I am not affiliated with any company. The views and opinions expressed in this blog post are solely my own and based on my personal experiences.Timing your visit with delivery day is one of my favorite tips for maximizing your outlet visit. This is the day that new inventory is delivered to the outlet.
It’s a waitlist for a specific product. You will contact the outlet, and provide the SKU, and any other details about the item of interest, along with your contact information. If/when that product arrives at the outlet, they will give you a call!
Typically, it can be difficult to find multiples of the same Restoration Hardware barstools or dining chairs. If you have patience, however, it is possible to piece together a full set. Another option is to complete the set by purchasing the remaining chairs online. This will still save you money overall.There is a great selection of outdoor furniture at the Restoration warehouse outlet. I noticed a huge uptick in clearance tag items around the transition into winter. If you can hold off, I recommend shopping for outdoor RH furniture at this time.
With a carefully selected range of upscale home goods, from cabinet hardware to light fixtures and everything in between, this retailer offers unique items that will add a touch of luxury to any room in your home.
The number of items with clearance tags will vary from outlet to outlet and from visit to visit. You might find a ton of clearance tag items one day and barely any the next.
Even if you aren’t local to the area being featured, I recommend checking them out anyway, as it will give you a good idea of the types of items you might see as well as typical damage (or lack thereof!).
So what is the difference between Restoration Hardware Outlet vs store? Restoration Hardware Outlet is where RH items go when they have been returned, have manufacturing defects, or were overproduced. You can expect to find damage ranging from non-existent to heavily damaged. Damaged inventory is typically discounted with Clearance tag pricing. You can check out what outlet quality might look like here.This post may contain affiliate links. As an Amazon Associate I earn from qualifying purchases. Are you tired of constantly scouring the internet for a Williams Sonoma sale or coupon code? Well, fret no more, my friends! I’ve got some insider knowledge that’ll have you snagging authentic goodies at a whopping 20-75% off the retail… And with great deals on everything from a sleek silver plate photo frame to a rich leather chair to a beautiful table, you’re sure to find the perfect pieces to elevate your space on your next trip. \r\n\tWhere this notice is displayed in place of a map, agreeing to this notice will store a cookie recording your agreement so you are not prompted again.\r\n
There is a ton to browse in regard to Restoration Hardware table options, dining chairs, and barstools at the outlet. In my experience, these types of products are more likely to be on clearance, possibly due to the more delicate nature of wood during transit. I have seen MANY Restoration Hardware tables and tabletops for 90% off (including my own!)
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Is Restoration Hardware owned by Pottery Barn?
Are Pottery Barn and Restoration Hardware the same company? Pottery Barn and Restoration Hardware are two of the largest furniture retailers in the United States, but they are not owned by the same company.
It’s undeniable that Restoration Hardware is synonymous with classic design. With a focus on timeless furniture, pretty rugs, high quality merchandise, and even child products, this luxury brand is a go-to for those with superb taste and big houses to fill.
Clearance tag items start at a set percentage off, typically 50% from my experience, and increase in percent off each week or two (location dependent), capping out at 95% off!!!
This outlet is quickly shaping up to be one of my very favorite ways to score high-end designer furniture for a fraction of the price. Keep reading to see what I scored for 90 PERCENT OFF RETAIL!
Delivery schedules will vary from location to location. It is best to give your local RH Outlet a call to see when their deliveries come in. You can also check out my featured updates to find this information!Yes, you heard that right! I have personally saved up to 90% on numerous occasions by shopping at their outlet. And now, I am thrilled to share my insider tips and tricks with you, so you too can enjoy these amazing deals.Disclaimer: I am in no way affiliated with any of the stores or guest posters being featured. Outlet inventory moves quickly, so it is best to call ahead to confirm if the item you see is still available. Some of the links below are affiliate links, meaning, at no additional cost to you, I will earn a…
From what I have been told, RH Outlet offers a really robust client list system, whereby you can request to be contacted within a certain radius. I LOVE this!
Is Restoration Hardware in the UK?
RH has officially made its way across the pond. After a string of successful outposts in the states, the company is now expanding globally via the unveiling of RH England.
Shopping the Outlet is a way to bring that beautiful furniture into your home at a discount. You might be wondering if there are any insider tips that will help make your experience better. The truth is, there are! In this blog post, we will share some simple ways to improve your next trip to the Restoration Hardware Outlet.
Restoration Hardware Outlets receive inventory from customer returns, canceled orders, or discontinued items. Don’t forget to ask the sales reps to show you “in-box” items. These brand-new pieces ensure the perfect condition and offer an excellent opportunity to acquire premium products at a discount. I have made the friendliest sales rep at our local Restoration Hardware Outlet and she offered to even go and take pictures and text them to me so I can see the overall condition of the item. Discover the wonders of Restoration Hardware Outlet, where you can indulge in your dream furniture at incredible discounts of up to 70%, with some items even marked down by 80%. This treasure trove is home to brand-new or slightly used, yet stunning pieces of home furnishing.When you enter the Restoration Hardware Outlet, don’t brush off the salespeople who offer their help. Instead, take a moment to engage in conversation with them. Share your shopping plan and inform them that you’ll reach out for assistance when you’re ready.As soon as you enter Restoration Hardware Outlet a salesperson asks you if you need help with anything. I used to always wave them off and in the end, I would be leaving the store, thinking: “I just can’t find anything here”.
If you got lucky and found an item you like, see if there is anything else you like, since your transpiration cost for the second item will be smaller.Unfornutanly, they stopped having sales as they used it. Now, it’s a flat % off. I would recommend asking for an additional discount if the item is damaged. However you cannot purchase over the phone, you will still have to come and see it in person. But at least you can see if it’s 100% no and save yourself a trip. Ask the sales representative if they recommend any company. They usually have a list of companies that they work with and you can reach out to them with a quote. Usually, you text them a picture of the item and your address and they will be able to provide you with a quote.
Restoration Hardware Outlets are often located out of the way, requiring a long drive to reach them. It’s crucial to plan ahead and come prepared for an optimal shopping experience.
Hidden Gem Light fixtures are often available brand new in their original packaging. Explore this section during your visit, as these fixtures can be purchased at 25% to 40% off the original prices.
Before heading out, take the time to gather measurements of the furniture you need. This simple step may seem obvious, but it will give you a head start in finding the perfect pieces.
Many outlet stores offer a convenient “wait list” service. Inform the sales reps about the specific item you’re seeking, and they will add you to their list. If the item becomes available, they’ll contact you promptly. This can save you unnecessary trips and help you evaluate potential purchases remotely.I’ve been in the market for a couch for a while now. My husband and I have lived with hand-me-downs, IKEA creations, and street finds for years now and we’re ready to spend more for a well-made piece of furniture. This convenient concentration of furniture vendors (offering deals, no less) seemed like a prime spot for an efficient shopping excursion. The problem is, neither of us really knows what that really means, aside from steering clear from anything that has a leg looks like it would fall off in about a year.Key takeaway: It’s an outlet, which means furniture can be there for any number of reasons: Slight damage, floor samples, or returns. So you might find some quirky stuff, like an orphaned piece of a sectional without its buddies, but if it works for you, you could get a quality item at a significant savings.
Dear reader, we bought the ABC Carpet & Home sofa. It arrives in 10-12 weeks. (It even comes with a free “survey”—that is, they come to your place and measure the doorways to make sure it will fit, giving you the option to cancel the order before it goes into production.)
One of the nice things about all of the furniture showrooms at Industry City is that they are huge, thanks to the complex’s industrial pedigree. RH furniture, known for generally being oversized, still looks gigantic in the space. It’s nice, and neutral, but a quick survey of the floor confirmed that most pieces would be impossibly big for my space. A smaller, black velvet sofa with a sleek profile and silver chrome legs caught my eye and Alexander whipped out her measuring tape (a common occurrence throughout our trip), only to confirm this sofa was also too big for the space—it just looked petite in comparison to everything else around it.
Industry City has become a one-stop shop for discounted high-end furniture, with brands such as Design Within Reach, RH (Restoration Hardware), ABC Home & Carpet, and Mitchell Gold + Bob Williams.A lot is happening over at Sunset Park’s Industry City. The massive, six million-square-foot complex is home to designers, manufacturers, eateries, and the Brooklyn Nets training facility. It’s also got lots and lots of furniture stores. As we entered Mitchell Gold + Bob Williams, Alexander told me these sofas had hardwood frames made in North Carolina. She categorized them as “transitional” in style, and “nicely-tailored.” So I recruited someone who does know what she’s talking about to guide me on a surgical strike-style shopping trip in search of my perfect sofa: Jamie Alexander, founder of interior design firm Design-Bite and an architect, who I spoke to for Brick Underground’s story on smart interior design for buildings with floor-to-ceiling windows.Located at the far south end of Industry City (but still a short walk from the central grouping of buildings) ABC Carpet & Home is an outlet, with discounts on furnishings and rugs, but it also serves as a showroom for its private label, dubbed “Cobble Hill” (of course) which is sold at full price.
For couches, the type of cushion fill (like foam or down) and its density will impact longevity. (Too much down can start to look saggy and shabby; a foam core helps pillows keep their shape.) And a well-made, solid frame could last a lifetime. (Alexander had good things to say about all the brands at Industry City.)Key takeaway: If it’s relevant, think about what a piece of furniture looks like from all angles. Alexander also noted that DWR has especially nice upholstery (the brand uses Edelman leather) and the outlet turned out to have some pretty good deals. For example: a king-size bed frame with storage underneath, likely on the floor due to a scuff on the headboard, which Alexander was confident could be fixed.
It’s perhaps the most aesthetically-pleasing of the Industry City outlets, what with its essential “ABC-ness,” a mix of Eastern, boho, and modern influences, piles of oversized rugs, velvet pillows and poufs in shades of deep pink and mandarin. (It’s also got really nice light.)
In fact, the waterfront complex has become a one-stop shop for discounted high-end furniture, with brands such as Design Within Reach, RH (Restoration Hardware), ABC Home & Carpet, and Mitchell Gold + Bob Williams all opening outlet stores at the complex in recent years. (DWR was the first, in 2015, RH arrived in June of 2018; well-curated antique and vintage furnishings store City Foundry is set to open soon in Building Five.)We saw a more compact sofa in a nice, neutral upholstery, and Alexander noted the sofa had two different arms (something it might have taken me a while to notice), an indication that it was, in fact, part of a sectional. I wasn’t sure that bothered me, especially because it was priced fairly reasonably, and the store was offering an additional discount. (I have trouble walking away from a great deal.) Some further inspection revealed some stains, and it was time to walk away. Bonus insider tip: Alexander also explained that typically, stores get shipments of furniture in the early part of the week, so that items can be processed and put on the showroom floor in time for the weekend (when most people will be shopping). She had called ahead and asked for each store’s “look book,” a rough document with images and prices of the newly-arrived pieces—perfect for swooping in and snagging something before it’s gone. While requesting one is an “in the trade” move, she says it couldn’t hurt to call and ask for it. The floor samples of the private line, prominently-positioned, were upholstered in a very seductive rose and smokey purple velvet, neither of which would work in our space. But they were comfortable.We did, in fact, find a nice sofa, very well-priced ($1,400). Alexander spotted the tag that noted a fabric pull on the left side of the sofa, and then astutely pointed out that in one configuration we had discussed, no one would ever see the flaw. (Genius!) But it was in a light color (not practical for our household), and it seemed foolish to box myself in on placement.
Like a true pro, she arrived at my house the morning of our outing with tape measure and blue painter’s tape in hand. She surveyed the space to be filled, and made quick work of determining the maximum length of a piece and possible orientations accounting for traffic flow. She smartly taped off where the end of a sofa would be and put a chair in its place to get a better sense of what it would feel to have a piece of furniture there.In passing, Alexander pointed out a smaller sofa with a lovely external wood frame, noting that the element would provide some visual interest when viewed from behind (which is how our couch would be used)—a situation a lot of people don’t really deal with because most sofas are pushed against a wall.Alexander accepted the challenge with gusto, clearly not intimidated by the prospect of sorting through variables of style, color, and fabric further filtered by my particular needs. (I tend to get overwhelmed and lose focus quickly.)Mimi O’Connor has written about New York City real estate for publications that include Brick Underground, Refinery29, and Thrillist. She is the recipient of two awards from the National Association of Real Estate Editors for interior design and service journalism. Her writing on New York City, parenting, events, and culture has also appeared in Parents, Red Tricycle, BizBash, and Time Out New York.
On the drive over, we talked about furniture quality and pricing, meaning what’s well-made and “worth it” versus overpriced and just ok. She said brands such as Ligne Roset and George Smith have solid, long-lasting pieces that could almost be considered family heirlooms. She revealed that she and her husband invested in a B&B Italia sofa as their first non-IKEA-type furniture purchase. She may have even used the word “obscene” when talking about the price tag, but also noted that they’ve had the sofa for 17 years. Its steel frame and cover have withstood two kids, a dog (and all the abuse that comes with that) and she is only considering getting a new cover.
It was clear I was in good hands. Alexander typically charges $150 an hour and a 20 percent fee on all furniture bought through her. She’s able to get some store discounts.
Which is more expensive Pottery Barn or Restoration Hardware?
Overall, RH is more expensive than Pottery Barn, and the majority of Restoration Hardware’s options are neutral, so if you’re on a budget or love color, you can skip this spot.
Because I sweat major purchases like this, I pulled up the couch from the other retailer we’d been considering, which was about half the price of the “Cobble Hill.” Of course, it was now available in the fabric we were told was discontinued. And on sale.
Why did Restoration Hardware change its name?
RH said the new branding was a collaboration among Marc Shillum, a principal at San Francisco-based Method, designer Robert Valentine and Friedman. “RH enhances our identity and moves us beyond our hardware store beginnings,” company CEO Carlos Alberini said in a release.
5. She can’t tell me that the ABC one is worth two-times more, but it is better made and will probably be more comfortable and hold up better in the long run.To seal the deal, my husband had to go and sit on the sofa. (He did the next day and declared it “comfortable.”) The swatch arrived the next day via express mail; this was a stark contrast to my efforts to get a swatch from another retailer, which involved ordering it online twice, calling once, and still never receiving the sample.Key takeaway: Where a piece of furniture is made will impact its quality. Ligne Roset furniture is made in France; George Smith, England; Restoration Hardware and Room & Board, USA; and West Elm, China and Vietnam.
I’m also in the market for a new bed and mattress, and a discussion with Alexander yielded yet another insider tip: She recommended Bronx-based custom mattress company Charles H. Beckley, which supplies its horse hair-stuffed mattresses to the Ritz-Carlton. (Pricing is elusive, which is never a good sign. But what is a good night’s sleep worth?)
Alexander sensed potential, and after getting a spec sheet from a lovely sales assistant named Haley, it became clear that the apartment-sized version of the “boutique sofa” was close to a perfect fit to my required specs. We perused the impressive gallery of swatches and I found what was almost an exact match to the fabric we’d selected for a sofa from another retailer, and then, heartbreakingly, told it was no longer available. (They didn’t have one that I could take home, but promised to send one out that day.) We could even order a matching ottoman, which we’d planned to do. Design Within Reach has always felt kind of out of reach to me due to its prices and its too cool vibe. But Alexander seemed to be a big fan, noting the brand was a pioneer in offering well-made, relatively affordable high design furniture, and I was getting more comfortable with the idea of investing in something. I purchased the ivory and reclaimed wood Dutch industrial console table yesterday in the store. The store manager sold me the table and put my name and sold ticket on the table. When I went today with my husband to pick it up it was no where to be found. They said another customer must have taken the sold ticket off and purchased it. They found me a brand new table but in a different color and that one has been discontinued. I now have to paint the metal hardware to match my decor. I’m very disappointed that the store didn’t shrink wrap the item like they said they would do. There are better ways to handle sold items then the system they have. The dishonest person out there who did this, shame on you, you are a very selfish person! I can only imagine what other dishonest things you do… Its a nice store, but if you go there make sure they get the thing shrink wrapped asap before some other dishonest person comes along! RH change your system there’s better ways of handling sold items.FINALLY, a restoration hardware outlet in the East Bay… This store is great! I was one of the first few to come on opening day right when they opened. I scored some really great pieces at amazing prices. 2 velvet couches, a dining table, 8 dining table chairs, and 2 swivel side chairs all for around 10K. While that may seem like a hefty sum for an outlet, I ended up saving about 12K. Everything I purchased did end up being in great to excellent condition but they do have pieces that have flaws. Also note that they were doing 40% off the entire store.. I think their promotional sales change from time to time. Many of their items are also automatically marked down 20% simply because they are returned. Minus the one star for some of the rude staff that don’t even say hello when you walk in.. there are some great associates though. David, Shahpar, and Kelly- thank you for being so so kind and helpful!!! Side note: keep in mind that they do not deliver anything you purchase so you just find your own way of transporting the merchandise yourself! If you are a member and have paid for the $199 shipping, that does not apply.
Is all Restoration Hardware made in China?
Yes, Restoration Hardware furniture is primarily manufactured in China. Now known as RH, the company prides itself as a curator of high-quality design and style with various home furniture and decor offerings.
Don’t even get me started on this place. I mean, everything from the customer service to the quality of the items they sell is piss poor. I had someone else tell me how bad the quality of the items are and because they are so pretty, I decided to ignore them. Bad idea. My vanity is already chipping (it’s maybe 3 months old). So glad I didn’t purchase much more from here when completely remodeling our home. I also had to wait like 45 minutes for my appointment. That’s right, I made an appointment and STILL had to wait forever. Wtf? No thanks.
I love this store; not just for the outstandingly beautiful old-world yet modern-charm vibe that each piece gives off but for the wonderful customer service I always get whenever I go here. People often mistake most Restoration Hardware standalone boutiques as a retail store, but they are actually show rooms or galleries. Mostly everything is ordered through their catalog, and there are very authentic and helpful complimentary design services from people that really know the products to guide you to a design you really like. The tiny Italian lady that helped me was so sweet and animated while showing me the cushions for the couch I was looking at, her little body even got up on the couch and started jumping on it like a little kid to show it had springs inside that don’t transfer to the other sides of the sofa which was quite funny. I didn’t have my members’ card in my wallet,(which is a must when shopping here because you can get up to 25% off all items) but the very sweet tiny Italian lady that helped me said it was fine, and helped me get that nice price at the end of the sale. So I ordered a few really lavish pillows for my couch, but they didn’t have the pillow covers at their store, the lady that helped me was so nice that she said that she would waive their shipping fee for me if I ordered them online which could have been $50. I would definitely recommend coming here! I get most of my furniture from Restoration Hardware.
This place is a joke. Ugly furniture for 10-20 grand. Who the hell are they selling this furniture to? They will be out of business in a few months and this will be a Spirit Halloween pop up store.
When it comes to the pieces that RH shoppers are most excited about, there are a few popular requests that customers make again and again. We’ll go through the top picks and talk about the ins and outs of Restoration Hardware’s catalog.I get the less than perfect reviews. I’ve been coming into this location trying to buy a couch for literally 3 months. I walk out discouraged and couchless every time. We just couldn’t decide on the leather. We had the couch, the length, depth, cushions, everything picked out, we just couldn’t land on a leather. No one seemed interested in helping with this at all, until I met Seraiah. She’s amazing! I approached her just to buy yet another leather sample, this time, Vintage Cigar. I sort of half heartedly explained the situation, sort of expecting the same lack of interest in response, but was very pleased to see that she was different, better. A few minutes later, we were over at the couch moving cushions around to try different lighting. That was the issue. There’s a weird chandelieer above the couch we were looking at, that made the leather look light and faded. No one thought to tell me that. It sounds like a little thing but because she took that extra 2 minutes out of her day to show a genuine interest, we bought the couch. It actually arrives Friday and I couldn’t be happier. Seraiah deserves all the credit for the sale.
We purchased a leather beanbag chair. It arrived lacking enough fill to comfortably sit in. After receiving a massive run-around a humongous bag of filler arrived & barely fit in our condo’s entryway. The filler got everywhere. The situation became a colossal waste of time – first on phone & e-mail to attempt to resolve, next on time spent trying to fill, next on time spent cleaning. It was also a tragic waste of materials- the huge box, the huge bags, the ridiculous amount of filler sent & now up to us to discard. This item & the customer service experience has been a very large disappointment. Buyer Beware when buying here.
Why the people who WORK there have such a attitude? Yesterday afternoon… when there to buy a big rug… and a crazy lady who work there…RUDE… VERY RUDE and PUSHY ! i never go back there … prefer to go to corte madera don’t go to the one in SF…. most of the people who work there think they are the client…. no way A lot of the couches look used with sunken in seating cushions, dirty, or scratched up. The selection is meh. And you want how much for it?? Not even the 40% off will make it worth it. Just for the name brand? No thanks. Wait, and there’s no delivery??? Even if a purchase is made for a Christmas present, which typically is purchased a couple of weeks beforehand, the policy is only store credit. Almost all purchases will be past the lame 30 day policy. Horrible customer service inside the store. The manager was unhelpful, rude and condescending.
Is Restoration Hardware the same as Pottery Barn?
Are Pottery Barn and Restoration Hardware the same company? Pottery Barn and Restoration Hardware are two of the largest furniture retailers in the United States, but they are not owned by the same company.
review for absolutely amazing knowledgeable Michael G. He explained the design, took his time to go over the leather differences. Super professional! Thank you!Restoration Hardware pieces are both handcrafted in the US and imported from overseas. They feature materials such as: reclaimed wood and kiln-dried wood, leather, shagreen, down filling and foam, fabrics, and metals such as iron and aluminum. Many of RH furniture pieces can also be customized in the finishing option of your choice. While shoppers enjoy the designs of Restoration Hardware pieces, a few customers have brought up issues with diminishing perceived quality and durability for certain items.
Is Pottery Barn and Restoration Hardware the same company?
Are Pottery Barn and Restoration Hardware the same company? Pottery Barn and Restoration Hardware are two of the largest furniture retailers in the United States, but they are not owned by the same company.
I bought bathroom fixtures from Restoration Hardware. Nickel plated. The soap dish, within 1 month, already started to deteriorate. I contacted them and they said I must have put something caustic in it. What I put in it was a bar of soap! After all it’s a soap dish. They refused to do anything about it and it’s only gotten worse. No finish even left on part of the soap dish. DO NOT buy fixtures from them. Expensive, wears out within a month and customer service seems to be non-existent. Never helped me, not even offerred to replace it. A real rip-off.
What is the difference between RH and RH outlet?
So what is the difference between Restoration Hardware Outlet vs store? Restoration Hardware Outlet is where RH items go when they have been returned, have manufacturing defects, or were overproduced. You can expect to find damage ranging from non-existent to heavily damaged.
This is by far the best restoration hardware outlet!! The second I walked in or called someone went above and beyond to help me find what I was looking for. They even took down my number and contacted me daily so that I could find my item. Ask for Jules, she is simply the best!! She will take great care of you. She is my go to girl now for any RH needs!!!I bought a few pieces of furniture about 5 years ago and the chairs are falling apart. The fabric is fading into an ugly color. I contacted customer service and they’re so rude. The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. If I knew I was going to get cheap furniture I would’ve just went to Zgallerie
Oh my gosh, we walked in thinking this was a regular restoration hardware only to find out it’s an outlet!! Super friendly staff, checked on us every couple of minutes! We ended up buying two mirrored bedside tables and we love them! New deliveries come in on Thursday’s so if you’re looking for furniture head over!!
I’ve enjoyed RH designs and have made several purchases. I am remodeling my home and wanted to purchase several items on their credit card and have them all delivered together because of the $199 shipping charge. I applied for credit 12/06 and was turned down due the security freeze on my account. I turned off the freeze and reapplied before the 30 day wait they requested. My bad. So I called RH and asked if there was anything else I could do to get the credit going. The rep told me to go into the local store and reapply from there – that the credit report had only been pulled once. I followed her suggestion and received another letter from Comenity Bank saying that I would now need to wait until February 10 before reapplying. I called RH customer service new accounts again: the woman who answered couldn’t have been more disinterested. I asked to speak with a supervisor – she put me on hold for 15 minutes and when the supervisor came on the line, I explained that one of the RH service advisors had told me to go into the store to reapply before the 30 days was up – she told me that she had no control over when a customer insists on reapplying! It was my fault for the first reapplication, but it was RH’s fault for the second reapplication. Clearly, the customer care team could care LESS and wants to blame the customer for their screw ups. I’m done with this business.
We had planned to purchase some living room furniture from this location and went in to test them out. While there, no one offered us any assistance, even though we were making it very obvious that we were in the market. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. I told her yes, and she said someone would be by to help us as soon as possible. Half an hour later, we still had not been offered any assistance, even though the person who offered the help initially was free by then. Instead, she went up to another family that had just walked in. I guess we didn’t look worthy of a sale–so she just lost herself a hefty one. Based on that experience, I won’t be spending any of my money at this RH.
I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. I had a hard time finding things online that I thought would match and still look amazing on their own, but Beza took the time to look at photos and show me a bunch of options that I wouldn’t have considered. I highly recommend going into the store and viewing the material swatches in person because I found a few items that didn’t catch my eye on the website but were striking in person. The bed and dresser I picked both fell into that category! Delivery was also amazing and efficient. I placed my order on a Saturday and both items were delivered on Thursday. The crew was polite and professional. I really appreciated that they brought shoe covers to wear inside so that their shoes didn’t leave any marks on the floors. Overall my experience was stellar. I was skeptical of the prices at first but after the amazing in-store experience, fast/professional white-glove delivery service, and impeccable material quality, I believe my purchase was well worth it.Restoration Hardware is a name-brand national catalog and furniture retailer found across the US and Canada. They are known for their luxury and high priced furniture and home decor. Additionally, they offer some high end differentiators including interior design consultations and shop by room offerings. Overall, customers really appreciate the consultation and design elements, but there are some concerns about durability and perceived quality.
I love this place! Yes it’s pricy, it’s not world market or pottery barn, but you pay for what you get and this place strives on quality! I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! Everyone is helpful and friendly. I am so happy with the pieces I ordered and I will be back for more!
Not only is the majority of this stuff garbage of lesser quality than RH standards of past, it looks like mostly returns that were dropped off the back of a delivery truck and in many cases simply broken and damaged items. Ohh and get this.. Final sale!! Final sale!! Final sale!! Seriously what the heck is wrong with this concept?! What is wrong with us for buying it without being certain. Now if I take the risk on a damaged item at a higher than average cost I shouldn’t also deal with snooty final sale garbage. In our case we made a purchase on a weekday for a pickup on the weekend. When we came back we decided it wasn’t worth the cost due to condition. That’s correct it hadn’t even left the store. But we were told Final sale! What a garbage policy for a bunch of damaged junk. BUYER BEWARE!
What is so special about Restoration Hardware?
Restoration Hardware is a name-brand national catalog and furniture retailer found across the US and Canada. They are known for their luxury and high priced furniture and home decor. Additionally, they offer some high end differentiators including interior design consultations and shop by room offerings.
I went to the SF store and found it extremely unfriendly and unhelpful. In fact they told me to go look up what I wanted online. I received a catalog in the mail and was tempted so I ordered a bunch of stuff from their website. Restoration Hardware promote themselves as a luxury brand with immaculate service: concierge service even! Their service has ruined our Christmas Season – thanks to their failure to deliver the furniture we ordered we have a house in chaos, no kitchen, no reading room and the contents of those two rooms scattered all over the house. They promised delivery on Dec 19th, when we phoned to ask where was it we discovered our entire order had been erroneously put on Hold by someone but the concierge dealing with us failed to fix this or inform us. Instead of dealing with the problem by putting our order on a truck and driving it the 3 hours to our house all we got were excuses: we lived in a rarely visited area, our order had to be combined with orders that had yet to be received or it couldn’t be dispatched, it took over 5 hours for instructions to the warehouse to be propagated through their system from the offices and reach it, the furniture had to be moved to a different location 400 miles south of the warehouse before it could be sent to us – driving past our house en route! It was ludicrous nonsense. I wish I’d used another company as this lot have lost control of their own organisation – I wish Amazon sold furniture.Great products but awful customer service. I asked for guidance on a category of goods i was interested in buying. Initial response from customer support said could not help because it was very subjective. When i challenged i got a proper reply with the information i had hoped for in initial reply. Bad customer service destroyed my loyalty to this brand
Why I keep returning to Restoration Hardware is because they offer decent designs without designer prices. With that in mind, expect the quality to be inconsistent. Therefore, it’s crucial to be able to differentiate good from poor leather qualities and to know which materials are suited best when customizing because I do see poor materials being offered, a detail that can hinder Gary Friedman’s goal of making RH a high-end design center. I don’t consider RH store employees “design professionals” or even knowledgeable sales rep, especially at this location. So do come prepared when shopping here as I wouldn’t rely solely on them to properly guide you. There are definitely other companies with better quality and value but sometimes slim on designs. However, quality always wins because, if you have a great eye, you can make any well-made, ugly sofa look good.
I ordered the Maxwell sofa & chaise lounge February 2019 and received it in May 2019. The sofa had a flaw in the fabric so RH said they would replace it after I sent photos to them . In July 2019 I received the replacement sofa/chaise and the chaise had a seam running across the center of the seat cushion (which was not there on the original chaise). Once again they agreed to replace after sending them photos of the first & second chaise I received (one with the seam and one without). Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. I have spoken to numerous customer service reps who now tell me the chaise now comes with a seam; however, I was referred back to the RH showroom sales person and am still awaiting a response to see how this matter will be resolved.They do not have any stock of most items. You have to order them. It took three weeks to receive my item. First they lied to me as to the shipping date, 12/27/2013. Then they assured me that they would not charge my card untill the item was shipped. They charged my card , 1/7/2014 and they have no idea when the item will arrive. Unless this company changes their game, I would avoid doing business with them.
If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. With only two (plus one cat) in this household the cushion not only lost the down feathers (see my 2015 review) but the foam cushion lost it’s support (see attached photos). A replacement costs $725. Ridiculous after only 5 years.
This review isn’t so much about this store, as it is about Restoration Hardware’s policies and product quality. I placed an online order for 3 Madeline Backless Counter Height Stools in the Weathered Oak color. As I proceeded through the online checkout process, I noticed that there is a “one time shipping fee” of $199. I called the Walnut Creek Store to ask for clarification. The young woman on the phone politely confirmed that it would cost $199 to ship the three stools. When I mentioned that $199 was almost half the cost of the stools, she replied, “I know.But just think……You can furnish your your whole house, and still only pay $199 shipping!” Ya gotta be kidding! I had to order these stools, because our island counter is an usual height and these stools fit our counter. (And decor.) So I bit the bullet and placed the order. The very next day, I received l call from RH. The rep wanted to confirm my order and set up a delivery time. The stools were scheduled for delivery in three days. The night before delivery, I received a phone call giving me 2hr. window for delivery. The next day, within the two hr. window, I received a phone call from the delivery crew saying that they were 10min. away. Within 10 min., the crew delivered my 3 stools. I’m giving 1 star for the excellent delivery process. Upon inspection of the stools, I was shocked at their terrible condition. After removing the “Made in China” sticker, it became apparent that the stools had no finish on them…….They’re made of very dry, bare wood. Fortunately, I restore and paint furniture as a hobby. So I thought, “I’ll just wax these stools, and they’ll be fine.” Well…….Upon waxing the stools (Which took 3 hrs. for each one.” The rough, jagged planing scars became quite obvious. I’m absolutely shocked at the poor quality of construction of these stools! I’m sure RH would say that this is the “style” of the stools. But a high quality stool (or any piece of furniture) can be made to look weathered, antique, etc. without sacrificing quality of workmanship. Style has no bearing on the structure or materials. I really dislike making negative comments, but…….Unless you’re a person who is experienced in furniture repair, I would completely avoid purchasing these stools. They are waste of money. :(A unique “outlet” furniture shopping experience. You must understand before you go that Restoration Hardware furniture is luxury furniture – these are all pieces that were floor models, returns, or experienced freight damage in transit. This kind of quality is unbeatable though. Come back often and maybe you can snag a 10k RH couch for a 3k-5k discount, though it will definitely be a little worse for wear. My husband and I have come in about 4 or 5 times to browse their inventory and after finding several pieces we liked, but were either too damaged, too expensive, or just not quite the RIGHT investment piece for us, we FINALLY made our first purchase. We are so happy with the Leather Maxwell couch we bought. Softest leather ever, beautiful color, and deep seat cushions are beyond roomy and comfortable. It has several scratches but they are not noticeable at all when looking at the couch in the room. And All leather couches eventually look worn – RH couches wear well. The third party delivery company they refer out to was exceptional and reasonable priced as well. Ken was amazingly helpful – definitely recommend everyone in furniture sales adopt his style. Very laidback, but with a keen eye for what’s possible with unique pieces. He furnished his own home with pieces from the RH outlet, and you can tell he’s genuine and speaks from experience.